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There are two steps involved in setting up an email account on your hosting account.

  1. Log into your control panel and create an email address.
  2. Setup your email client to connect to our server to send / recieve email.
Setting up an email account in cPanel.
  1. Login to your cPanel
  2. Click on the "Mail" icon
  3. Click on "Manage/Add/Remove Accounts"
  4. Click on "Add Account" at the bottom of the page
  5. Enter the name of the account you'd like to create
  6. Enter the password you would like to use for the account
  7. Click "Create" and you've now created your new account on the server!
You can access it either via your email client "outlook" or via web mail:  yourdomain.co.za/webmail

Accessing your email via webmail.
You will be prompted for a username and password:
    • username: will be your full email address
    • password: will be the password you created in the email control panel setup process.
Accessing your email via an email client such as outlook.
The basics:

pop3: mail.yourdomain.co.za ( replace yourdomain.co.za with the domain you have registered with us)
smtp: mail.yourdomain.co.za ( replace yourdomain.co.za with the domain you have registered with us)

Username: your full email address
Password: the password your created in your control panel.
Auto configure your e-mail settings
  1. Login to your cPanel
  2. Click on the "Mail" icon
  3. Click on "Manage/Add/Remove Accounts"
  4. Click on "Configure Outlook" at the bottom of the page
  5. Select an application:

    6. Auto-Configure Microsoft Outlook® for IMAP Access

    Auto-Configure Microsoft Outlook® for POP3 Access

    Auto-Configure Microsoft Outlook Express® for IMAP Access

    Auto-Configure Microsoft Outlook Express® for POP3 Access

    Auto-Configure Mac Mail.app® for IMAP Access

  6. Follow and confirm the pop-up instructions


Microsoft Outlook 2000: How to setup an email account.

Setup Microsoft Outlook 2000

1. Start your Outlook 2000 program.
2. Click on TOOLS from the pull down menu, and select ACCOUNTS .
3. In the Internet Accounts Window, click on the ADD button and select MAIL

4. In the Internet Connection Wizard, enter your Name, then click Next

5. Enter your E-mail address, then click Next. ( NOTE : Make sure that all information entered in this window is in lower case.)

6.  Select POP3 as the mail server type. Enter mail.yourdomain (e.g mail.yourdomain.co.za) for the Incoming Address Field

Outgoing Address Field (please contact your ISP for their SMTP server)

7.  Enter your Username (full email address setup in cpanel) and Password (in lower case).  If you do not want to enter your password every time you check your mail, make sure that the Remember Password box is checked, shown above. Click Next.

8.  Choose how you connect to the Internet...
a. If you are dialing up to the Internet through your Modem, select "Connect using my phone line".
b. If you have a ISDN or other dedicated connection, select "Connect using my local area network (LAN)".

9.  If you connect to the Internet using a modem, then select "Use an  existing dial-up connection" and select the connection you use to connect.

10.  Your Done!  Click Finish.

11.  In the Internet Accounts window, click Close.

To check your e-mail, click on the SEND and RECEIVE icon.


Outlook Express: How to set up your email addresses.

Before you follow these instrustions: You will need to setup your emails in your cpanel under emails >> add / remove / edit accounts.

Step 1: In outlook express, click on 'tools' and than 'accounts'
Step 2: Click on 'new', then from the menu that appears, click 'mail'
Step 3: It will ask you for the 'display name', this is the name that you want people to see when they receive an email from you.
Step 4: Than is will ask for your 'e-mail address', please make sure its the same address as the one that you set up in your cpanel.
Step 5: Than you will be asked for your email server names. For the 'incoming mail server' type in mail.your domain name . For the 'outgoing mail server' use the outgoing mail server specified by your ISP (Internet Service Provider) ie smtp.saix.net if you are a telkom customer.
Step 6: Then it will ask for your 'account name' and 'password' - your account name is your FULL email address and your password is the one you made when creating the account. Make sure that the box saying 'log on using Secure Password Authentication' is NOT ticked.
Step 7: Check this information is correct and click the 'next' button. With your email address highlighted, click on 'properties'.
Step 8: On the general tab, double check everything is correct and the box that says 'include this account when receiveing mail or synchronising', MUST be ticked. Than proceed to servers tab.
Step 9: Make sure that the server type is a POP3 server. Check that all the information is correct. Click on 'remember password'. Make sure that 'log on using Secure Password Authentication' is NOT ticked. the box that says 'my server requires authenication' MUST be ticked.
Click on 'Ok' and than click 'close' to close the internet accounts window.

Well Done - You're FINISHED!!!!


How do I enable SMTP authentication?

You may find that you cannot relay mail because you have not enabled SMTP authentication in your e-mail client. The steps you use to resolve this problem depends on the mail client you utilise. A few commonly used mail clients are Outlook Express and Microsoft Outlook 2003:

Outlook Express: click Tools > Accounts > Under the "mail" tab select an email account > properties > Select the "Servers" tab > Under "My server requires authentication" simply tick this (You may use the same settings as your incoming mail server, pop3).

Microsoft Outlook 2003: click Tools > Email Accounts > Select "View or change existing email accounts...", click Next > Select your email account > Click "Change" > More settings > Under the "Outgoing Server" tab tick "My outgoing server requires authentication". 

 



Microsoft Outlook 2003: How do I set up email accounts.

1. Open Outlook 2003 and click on the "Tools" drop down menu.

 2. Click on "E-mail Accounts".

 3. Check the "Add a new e-mail account" radio button and click "Next ".

 4. Check the "POP3" radio button and click "Next ".

 5. Enter the configuration details for the account. Make sure "Secure Password Authentication (SPA)" is unticked. It is up to you  whether you check “save password”

 6. The following information then needs to be added:

 User Information

 Your Name: Descriptive/Personal Name or Title of Account

 E-mail Address: The email address being setup (mail@domain.com)

 Server Information

 Incoming mail server (POP3) - mail.yourdomain

 Outgoing mail server (SMTP) - Your ISP"s smtp server

 Login Information

 User Name: - Full Email address

 Password: - Respective password for email account (this was setup in you cpanel (control panel))

 7. Click the "Next" button.

 8. Click the "Finish" button to close the wizard.



How to increase email timeouts - howto

Outlook 2000 (CW)
1. Start Outlook.
2. On the Tools menu, click Services.
3. On the Services tab, select Internet E-mail, and then click Properties.
4. Click the Advanced tab.
5. Gradually increase the server timeout setting until the problem is resolved.

Outlook 2000 (IMO)
1. Start Outlook.
2. On the Tools menu, click Accounts.
3. Select the target account, and then click Properties.
4. Click the Advanced tab.
5. Gradually increase the server timeout setting until the problem is resolved.

Outlook 2002 and Outlook 2003
1. Start Outlook.
2. On the Tools menu, click E-mail Accounts.
3. Click View or change existing e-mail accounts, and then click Next.
4. Click your POP3 account, and then click Change.
5. Click More Settings.
6. Click the Advanced tab.
7. Gradually increase the server timeout setting until the issue is resolved.

Outlook Express 5.x and 6.0
1. Start Outlook Express.
2. On the Tools menu, click Accounts.
3. Click the Mail tab.
4. Click your POP3 account, and then click Properties.
5. Click the Advanced tab.
6. Gradually increase the server timeout setting until the problem is resolved.



What is an add-on domain name?

Add-on domain names are used to host other domain names and sites under your main account. They point to sub-domain folders on the main account. You can have 2 domains on 1 hosting account, with both domains pointing to different websites.



How to add on a Addon Domains in cPanel

Addon Domains
 
Overview

The Addon Domain Maintenance menu allows you to add addon domains to your account. An addon domain allows you to reach a subdomain when entering the name of the addon domain into a browser. This means that you can host additional domains from your account.
 
Steps

1  To access the Addon Domain Maintenance menu, click on the icon above the words Addon Domains on the main screen of your cPanel interface.

2  Enter the name of the addon domain in the blank field next to New Domain Name :

3  Enter the name of the directory which conatins the subdomain that the addon domain will point to in the blank field next to Username/directory/subdomain Name: (This directory will be the location for the addon domain's files, just as public_html is the location for your domain's files.)

4  Type in the password for the new addon domain, and click on Add Domain!

NOTE: You can upload files directly to this addon domain using the username and password for the addon domain to log in through ftp.

 
Troubleshooting

Addon domains will need to be registered with a valid domain name registrar before they can be added. Make sure that your account has the ability to use addon domains before attempting to add one.


Adding parked domains in your file manager

Adding parked domains
 
Overview

The Parked Domain Maintenance menu allows you to add parked domains to your account. A parked domain allows you to reach your domain when entering the name of the parked domain into a browser. You can use a parked domain to allow multiple spellings of a domain name to access a single domain.
 
Steps

1 To access the Parked Domain Maintenance menu, click on the File Manager icon above the words Parked Domains on the main screen of your cPanel interface.

2 To add a parked domain, enter the name of the domain in the blank field next to New Domain Name: , and click on Add Domain!

Note: If the parked domain was added successfully, the following will appear (except it will contain information about your domains and servers) :


Nameserver ips for domain2.com are: 1.2.3.4,5.6.7.8 Bind reloading on servername using rndc Bind reloading on nameserver using rndc Bind reloading on nameserver2 using rndc Bind reloading on nameserver3 using rndc

Created DNS entry for domain2.com

Setup Mail forward domain2.com -> domain1.com

Setup domain2.com OK

Adding httpd.conf entry for domain2.com to point to domain1.com

Troubleshooting

Make sure to register the parked domain with a valid domain registrar or else it will not work.


Removing parked domains in file manager

Removing parked domains
 
Overview

The Parked Domain Maintenance menu allows you to remove parked domains to your account. If a parked domain is no longer necessary, you can remove it without removing the main domain.
 
Steps:

1 To access the Parked Domain Maintenance menu, click on the File Manager icon above the words Parked Domains on the main screen of your cPanel interface.

2 To remove a parked domain, select the domain from the drop box next to Remove Parked Domain, and click on Remove Domain!

Note: If the parked domain was added successfully, the following will appear (except it will contain information about your domains and servers) :


Parked Domain Removal

domain2.com -> deleted from hostname.

domain2.com -> deleted from nameserver.

domain2.com -> deleted from nameserver2.

domain2.com -> deleted from nameserver3. Updating Mail Routes...Done

Removing localdomains entires....

Removing ServerAlias line....Done

Parked Domain domain2.com Unparked!


Adding subdomains

Overview

The Sub Domain Maintenance menu allows you to add subdomains to your account. This feature is very useful as people can access subdirectories in your site through a simpler domain name than using your domain name and directory names.

For example: Instead of accessing http://www.domain.com/users/john/forums, they can access http://jforums.domain.com if you set up a subdomain pointing to the forums directory.

Steps:
1  To access the Sub Domain Maintenance menu, click on the File Manager icon above the word Subdomains on the main screen of your cPanel interface.

2  Enter the prefix for the subdomain in the first blank field, and click Add.

NOTE: If the subdomain was added successfully, the following will appear (except sub.domain.com will be the prefix you are using, and your domain):

SubDomain Adder

The subdomain, sub.domain.com has been added.

3  Click on Go Back.

4  To make the subdomain work, select it from the drop box next to Setup Redirection and click on Setup Redirection.

5  Enter the URL which you wish the subdomain to display in the blank field, and click on Save.

NOTE: If the subdomain was redirected properly, the following will appear (except sub.domain.com will be your subdomain, and http://www.domain.com/test.html will be the URL you have selected your subdomain to display) :

SubDomain Redirection

sub.domain.com is currently being redirected to http://www.domain.com/test.html 

 
Troubleshooting

Make sure the file and directories that you have the subdomain displaying exist.


Removing subdomains

Overview

The Sub Domain Maintenance Menu allows you to remove subdomains from your account. This will not delete the file or directory that the subdomain displays.
 
Steps:

1  To access the Sub Domain Maintenance Menu, click on the File Manager icon above the word Subdomains on the main screen of your cPanel interface.

2  Select the subdomain you wish to remove from the drop box next to Delete, and click on Delete.


NOTE: If the subdomain was removed successfully, the following will appear (except sub.domain.com will be your subdomain) :

SubDomain Removal

The subdomain, sub.domain.com has been removed.

Troubleshooting

Removing a subdomain will not remove the file or directory that it displays.


What are name servers (DNS)?

When you type in www.yahoo.com, how does your computer know how to find www.yahoo.com? It asks the DNS servers.

The DNS servers (also known as name servers) tell people where to find a site. (It is actually far more complicated than that, but that is 80% of their function).